respond.io Review (2026)
Omnichannel inbox: WhatsApp, Instagram, Messenger and more in one place. Best for: Teams handling conversations across several channels (WhatsApp + IG + Messenger + Telegram) that need routing and automation at scale.
4.2/5
Verdict: Teams handling conversations across several channels (WhatsApp + IG + Messenger + Telegram) that need routing and automation at scale
Visit respond.io →Official site · StackPick earns no commission from this link
This is a direct, non-commissioned link. See every commissioned link.
Not sold on it? See respond.io alternatives compared on price.
Ratings
| Criterion | Score |
|---|---|
| Ease Of Use | 4.0/5 |
| Value | 4.0/5 |
| Features | 4.6/5 |
| Support | 4.2/5 |
respond.io pricing
Starting at $79/mo (per month, 5 users (Starter, billed annually)). 7-day trial. Prices verified 2026-08-25. Pricing source
| Plan | Price | Notes |
|---|---|---|
| Starter | $79/mo | 5 users, unlimited active contacts, inboxes and basic reports; no workflow automation |
| Growth | $159/mo | 10 users, starts with 1,000 active contacts, workflows and AI Agents |
| Advanced | $279/mo | 10 users, starts with 1,000 active contacts, webhooks, SSO and multiple workspaces |
Key features
- True omnichannel: WhatsApp, Instagram, Messenger, Telegram, LINE, SMS, email
- Visual workflow automation with routing and SLAs
- AI agent answers from knowledge base before humans step in
- Broadcasts across channels
- Developer API and webhooks
- Meta Business Partner - official WhatsApp API
AI features
- AI Agent (autonomous replies)
- AI Assist for human agents
- AI summarization and translation
Pros
- One inbox for every messaging channel - rare at this price
- Workflow engine more powerful than most WhatsApp-only tools
- AI agent included from Growth plan
- Lifetime 15% affiliate commission signals confidence in retention
Cons
- Pricier entry than WhatsApp-only rivals
- Contact-based limits can force upgrades as list grows
- Setup more involved - more knobs than Wati
- Meta conversation fees still apply on top
Price history
| Date | Event | Entry price |
|---|---|---|
| 2026-08-25 | Verified | $79/mo |
| 2026-07-01 | Baseline | $79/mo |